These General Sales Conditions (GSC) rule the sales of products done on this website to the customers. Any order by the customer implies his adhesion without any reservation whatsoever to the GSC. The GSC are only applicable to the relations of TopCultures with its customer, to the exclusion of any document emanating from the customer. Derogation from the GSC can only take place via a written agreement duly executed by TopCultures.
Contact Details
TopCultures bv
Vennenlaan 3
2980 Zoersel
Belgium
Tel: +32 479644899
Email: info@topcultures.com
Warranties and Representations of the customer
The customer warrants and represents to TopCultures that he is major of age and has full legal competence to commit himself with regards to these GSC. The customer warrants and represents to TopCultures that the acquisition of products is unrelated to any professional activity and is exclusively destined to private usage.
Orders
The orders can be done only via this website by following the procedure as indicated. The order is binding as soon as the customer confirms his order by clicking on the button “Confirm order”. Once the order confirmed, the customer shall receive an email confirmation meaning acceptation of the order by TopCultures. However TopCultures reserves the right to annul or not to confirm an order in case of lack of payment of the order, insolvency of the customer or previous payment default.
Price
The price of the products published on this website is to be read in Euro, all costs and taxes included, to the exclusion of customs and importation costs for deliveries outside of the European Union. All prices are inclusive VAT.
Shipping policy
We use a flat-rate shipping charge of 4.00€ to 5.00€ for all countries, no matter how many starters you order.
We ship by mail within 2 working days after receiving your payment. Orders will be delivered without tracking code. The exact delivery date cannot be guaranteed in advance and depends on destination country, but usually take three to ten business days. It is possible that customs inspect your package, in which case delivery may take longer. If your order does not arrive within 1 month after receiving your payment and if the address that you gave us is correct and complete, we will resend your order or offer you a full refund.
Topcultures is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Withdrawal
In accordance with the Belgian Act on Commercial Practices and Consumer Information and Protection, the customer has the right to inform TopCultures that he renounces to the acquisition, without any penalty and without any motive, within seven business days from the day after delivery. In this case, the customer will have to return to his cost to TopCultures the unopened and undamaged products. Within thirty 30 days of the reception, TopCultures shall reimburse the full price of the product, including package and delivery costs. After this delay of seven 7 business days, the delivery of the product shall be considered as satisfactory and, except latent defects of the product, no claim may be addressed to TopCultures.
Responsibility
TopCultures disclaims any liability in cases of force majeure, including a stocks rupture, act of state, strikes or if the information supplied by the customer is incorrect or incomplete. The products are in conformity with Belgian and European regulatory requirements. TopCultures cannot be held liable for the non-conformity of the products to the regulatory requirements or legislation of other countries. Customers receiving our starters are responsible for their safe storage, handling and use. TopCultures cannot consider claims or accept responsibility for damages or injuries resulting from the use of its starters.
Food safety of raw tempeh
Raw tempeh or oncom is intended to be cooked to an internal temperature of minimum 80°C (176°F) for a minimum period of 60 seconds. After handling raw tempeh of oncom you should wash your hands and all surfaces, cutting boards, knives and utensils with soap and hot water.
Information available on this website
Despite the best efforts of TopCultures, inexact information, incorrect information or omissions may appear in updating the information presented on the site. TopCultures cannot be held liable for these inexact or incorrect information or omission, including the case where the price on the site is clearly wrong.
Intellectual Property
The trademarks, names, logos, packages and composition of the products, whether they be registered or not, are the intellectual property of TopCultures, and the client is only authorized to use them to private ends. Any partial or full reproduction of the site, and of any text or image appearing on the site, is strictly forbidden.
Conflicts
Any litigation that may not have been solved amicably shall be definitively decided by the Commerce Tribunal of Turnhout, in Dutch. The Belgian law shall be the sole law applicable.
Privacy – GDPR
TopCultures commits to handling the data provided by the client according to the applicable legislation, and more particularly the Belgian Act of December 8th, 1992 on the protection of privacy and the European GDPR regulations. The client’s data may be used by TopCultures to send them commercial offers or information on its products, but will not be transferred to third parties. In conformity with the legislation, the client has the right to access, rectify the information or request its suppression with regards to his personal data. This right can be exercise by taking up contact with TopCultures.
Cookies
This website only uses essential cookies. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.